Spa of the Pines
About the Spa
For those seeking serenity and the ultimate in relaxation, there’s a place nestled in a majestic alpine setting that brings an idyllic blend of notable, local history and tasteful mountain-top architecture to create a profound sense of being.
Spa of the Pines General Guidelines
The following information is provided for you to create the perfect Spa experience.
- Spa of the Pines is a co-ed facility. Appropriate attire is required within the facility at all times. Cut-offs, jeans, swimsuits, or non-designated fitness apparel are not permitted within Spa of the Pines.
- Guests of Spa of the Pines must be at least 18 years of age to use the locker rooms, relaxation areas, Fitness and Exercise Studios, and Spa services/treatments or between the ages of 14-17 with adult supervision. In consideration of safety, guests under the age of 14 are not permitted in the Fitness, Exercise Studios or locker room areas at any time. Salon services are available for guests of all ages.
- To ensure a healthy environment for our guests, Spa of the Pines is a non-smoking environment.
- Please arrive at least 30 minutes prior to your appointment time for check-in and changing.
- For the courtesy of our guests, cellular phone and pager use is prohibited within Spa premises. We kindly request that all calls are concluded and cellular devices turned off prior to entering the locker rooms, relaxation, treatment and Fitness and Exercise Studio areas. We also ask that you speak quietly while at Spa of the Pines.
- We request that you remove all jewelry and other valuables prior to visiting Spa of the Pines. We encourage you to store valuables in your in-room safe. If you prefer, a limited number of safety deposit boxes are available at the Resort Front Desk and Spa Reception Desk
- Proper rubber-soled footwear is required. No bare feet, open toed shoes, mules or flip-flops allowed. Additionally, black soled or street shoes are not permitted on wooden floor surfaces at any time.
- For your convienance a 20% gratuity is added to all Spa services/treatments. Additional gratuities are welcome for exceptional service.
- All Spa treatment and Fitness Facility prices are subject to change without notification. Our Spa associates will assist you with any pricing inquiries you may have at the time of your reservation
Prior to your treatment, we suggest the following to enhance your Spa of the Pines experience:
Prepare
Give yourself plenty of time so you can relax and warm the muscles, which will aid in the restorative benefits of our treatments and services. Try to allow at least one hour between your last meal and your treatment and avoid consumption of coffee and alcohol prior to a massage or body treatment service.
Our private locker areas allow you to enjoy our steam, whirlpool and Experience Shower prior to your Journey through Spa of the Pines. Showering is essential prior to any treatment, as clean skin ensures that the beneficial oils are absorbed by the body. However, we suggest that you do not shave prior to receiving any body care specialty treatment in order to avoid skin irritation.
Please note: Chemically treated hair and silver jewelry may be discolored by the minerals in whirlpools and outdoor pool. We recommend storing your jewelry in a safe place and wearing a swimming cap.
Attire
A plush robe and slippers are provided for use during your visit. Unless the service description specifies otherwise, it is customary for guests to completely disrobe for their spa services, although we suggest you undress to your comfort level. Our therapists are highly skilled in correct draping procedures to ensure complete comfort at all times.
Communicate
Communication is the key to getting what you want out of your Spa experience. Prior to the start of your service, please inform your therapist of any medical conditions or physical ailments. Throughout your treatment, inform your therapist if you feel any discomfort.
Keep in mind that all bodywork is similar to exercise and is intended to reduce stress, relieve muscle tense muscles and stimulate lymphatic drainage or exfoliate your skin. As a result, a few guests may experience a variety of symptoms following a treatment, such as soreness, minor bruising, skin redness and/or slight skin rash.
Following any of our heat treatments, it is important that you rest and avoid rigorous activity for at least one hour. Please drink plenty of water before and especially after, exercise and heat treatments.
Please note: If you are pregnant, have high blood pressure or allergies, certain treatments are not recommended, please inquire with a Spa Reservationists.
General Guest Information
Reservations for Services and Treatments
We recommend making spa reservations at least two weeks in advance to ensure that you receive your preferred treatment times. Reservations made day of service and walk-in appointments are always welcome, based upon availability. All reservations must be secured with a major credit card and telephone number.
When scheduling your appointment, please let us know if you have a gender preference for your therapist and if you have high blood pressure, allergies, physical disabilities or are pregnant. To schedule your appointment(s), please call our Spa Reservation desk (909) 744-3000. Lake Arrowhead Resort guests, dial extension 630.
Arrival and Check-In Procedure
We recommend that you arrive at least 30 minutes prior to your scheduled service time to check-in, relax and prepare for your spa visit. When arriving late for a scheduled appointment, your treatment will end on time to prevent inconvenience to the next guest, and full treatment price will apply.
Cancellation Policy
We value your business and appreciate your cooperation with our cancellation policy. Please respect our scheduling by keeping appointments whenever possible and providing a minimum of 24 hours notice when canceling or rescheduling appointments. Because your services are guaranteed reservations reserved for you, full payment is required for the following conditions:
> Less than 24 hour notification to cancel or reschedule an appointment
> No-show or missed appointments
We regret that late arrivals may not receive extension of scheduled appointments.
Daily Fee
Registered Guests - Complimentary:
Fitness and Exercise Studios, attendance to fitness classes and use Locker Rooms and Relaxation areas are complimentary. This has been made possiable by our daily parking/amenity fee.
Non-Registered Guests Weekdays $20 / Weekends (Saturday & Sundays) $25
Non-registered guests incur a Daily Fee with or without Spa services and to use the Fitness and Exercise Studios and attend classes.
Guest of Spa Member** Weekdays $10 / Weekends (Saturday & Sundays) $12
Spa of the Pines offers additional fitness performance training sessions with a certified fitness specialist upon request. Please inquire with a Spa Reservationists for scheduling and additional information.
Spa of the Pines Daily Fee includes:
Personal Locker
Eucalyptus Steam Shower
Experience Shower
Fitness Studio with cardiovascular conditioning equipment
Relaxation Lounges
Exercise Studio and unlimited exercise classes
Gift Certificates
Spa of the Pines gift certificates make ideal gifts and are available for purchase towards any treatment and beauty salon services.
For more information and hours, please call: 909-744-3000